---
title: My StintoTap doesn't work
description: This article will list the most common causes StintoTap card doesn’t work and how to resolve them.
---

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# My StintoTap doesn't work

## This article will list the most common causes StintoTap card doesn’t work and how to resolve them.

[What is StintoTap?](https://knowledgebase.stinto.com/what-is-stintotap?hsLang=en)

Here are some common areas to look at, if your StintoTap isn't working as expected.

### StintoTap is not activated

StintoTap cards need to be activated through the app to work. If you haven’t already please activate your card.

You can read about how to [Activate your StintoTap card here.](https://144000572.hs-sites-eu1.com/knowlegde-base/how-to-activate-your-stintotap-card?hsLang=en)

#### Check if the (correct) card is activated

1. Go to the app and then **MyCard \> Settings (⚙️).**
2. Click 'Deactivate NFC card'.  
     1. If a card is paired to your account, the icon of 'Deactivate NFC card' is green.

1. Find the UID number on the page
2. This number should match the UID under the QR on the back of the physical StintoTap card
3. If the numbers don’t match, you don’t have the right card.

### Not tapped the right place

StintoTap uses the NFC reader that all modern phones have. But the reader is placed at different places on iPhone and Android devices.

**iPhones:**   
Tap at the very top when the screen is on  
**Androids:**   
Tap on the back of phones with NFC enabled

 

![Tap Illustration color@3x](https://knowledgebase.stinto.com/hs-fs/hubfs/Tap%20Illustration%20color@3x.png?width=422&height=317&name=Tap%20Illustration%20color@3x.png)

 

iPhones from 2018 and Androids from 2017 or later, are generally able to read StintoTap cards. This covers the vast majority of phones you'll be tapping.

If tapping fails, the QR code can be scanned instead

### No internet connection or NFC is not enabled on the phone

The root of the problem may be with the device it is being read on.

Ensure you have an internet connection and that NFC is enabled.

#### iPhone

For all newer iPhones NFC is always enabled, except when:

- the phone screen is off
- the airplane mode
- the camera is open
- the flashlight is on

 Make sure that the phone is not in any of these modes.

#### Android

To ensure NFC is enabled go to **Settings** \> search for **NFC** and enable NFC if it is off.

### Phone not compatible

All recent phones are compatible with the StintoTap card, but Android phones may need to enable NFC.

[List of compatible devices](https://144000572.hs-sites-eu1.com/knowlegde-base/compatible-stintotap-devices?hsLang=en)

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